NoiseGate support is handled directly by the founder. Reach out for installation help, privacy requests, or incident triage—we respond quickly and keep you updated until the issue is resolved.
Email is the fastest path to our support queue. We triage across dedicated inboxes to keep responses focused and auditable.
General support
support@noisegate.ioPrivacy & data requests
support@noisegate.ioSecurity reports
support@noisegate.ioIn-app help
Submit a ticket from the NoiseGate dashboard via the Contact support link.
Support coverage runs Monday through Friday, 9am–5pm Pacific Time. Outside those hours we still monitor critical alerts.
P1 — Production outage
Rapid acknowledgement during business hours (within 2 hours) and updates every 4 hours until resolved.
P2 — Feature degradation
Response within the business day and a fix or workaround targeted within 2 business days.
P3 — How-to or billing
Reply within 1 business day with next steps or an ETA.
Click the Add to Slack button from the homepage and authorise the requested scopes. Invite the bot to relevant channels to begin monitoring for keyword alerts, then configure digest schedules and rules at noisegate.app/dashboard.
Email support@noisegate.io with your Slack workspace name and team ID. Formal deletion requests complete within 7 days, with backups expiring on their normal 30-day cycle. Uninstalling the app triggers immediate token revocation and workspace data deletion.